Casinos classic often have a distinct scent, one strongly associated of tobacco. But as smoking rates decline, casinos are discovering new ways to create inviting atmospheres that attract a broader clientele. Replacing the smell of cigarettes with uplifting aromas could be key to this transformation. Research suggest that specific scents can affec
Combat Call Abandonment: Connect Customers On Hold
Waiting on hold can be a frustrating experience for customers. Unfortunately, long hold times often result in call abandonment, where customers hang up before reaching a representative. In order to avoid this, businesses must implement strategies to keep customers while they wait. Offer engaging content, such as music, announcements, or even inter